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Using CCaaS services to connect your business’s touchpoints can improve a customer’s experience with your brand, increase sales, and increase customer loyalty. You’ve likely heard a lot about contact center as a service in recent years, and you’re probably familiar with the benefits this cloud ...

Investing in cloud-based communications can seem complicated and expensive for growing businesses. However, with the right cloud broker and provider, you can easily migrate to the cloud and streamline your business communications, no matter if they’re internal or customer-facing. In this blog, ...

UCaaS, or unified communications as a service, helps combine business communications tools into one unified, cloud-based platform. Some of these tools include: Phone services Video services Instant messaging Businesses are actively trying to figure out how to migrate their enterprise systems to the ...

Traditional copper POTS lines are being put into retirement by the FCC this year, creating the urgent need for a migration plan. POTS lines often provide important emergency communications, such as security alerts, fire alarms, and more, so it’s crucial that you have a seamless transition. Making ...

JONESBORO, ARKANSAS (March 2, 2022) — Optus, a national leader in managed IT, networking, and cloud communications, was recently recognized for its exemplary work at the 2022 American Advertising Federation (AAF) annual awards gala. The American Advertising Awards is the advertising industry’s ...

Where did you grow up? I grew up in Caraway, AR, a small town in the Northeast part of the state. Where did you go to school? I went to Riverside K-12 – Caraway, AR & Lake City, AR. I graduated from Arkansas State University. Brag about your family. I have a blended family. My husband and I ...

IT service delivery is how a business provides users or clients access to IT services such as applications, data storage, and other business resources. Outsourcing IT service delivery allows businesses to foster relationships with external providers, along with other advantages. Three benefits of ...

Each year, technology becomes increasingly more complex. Because of this growth, businesses are now looking to tech partners to help them navigate the competitive landscape. Technology partnerships help companies implement and optimize their technical systems by offering guidance, services, and ...

Cloud-based communication systems, often referred to as UCaaS or CCaaS, offer different innovative, business-enabling benefits compared to traditional on-premise communication systems. These benefits include: Scalability Cost-effectiveness Greater flexibility Increased competitiveness Ease of use ...

In this ever-changing world, customers are reliant on businesses that maintain steadfast, satisfactory service. Errors in digital technology and data collection, however, can lead to a waver in the continuous stream. A commitment to maintaining seamless technical services benefits your customers ...