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Contact centers are evolving and transforming to better meet the needs of customers and improve operational efficiency. Major upgrades are being made to existing solutions, new applications are being integrated, and innovative technologies are being employed to enhance the customer experience. All ...

The 21st century has been marked by rapid advances in the field of technology, particularly in the area of virtualization and cloud computing. The two technologies are often confused and used interchangeably, but they are actually quite different. In this article, we’ll provide an in-depth analysis ...

Where did you grow up? I was born in Washington, Illinois. When I was four years old, we moved to Black Oak, Arkansas, for two years. Then, we migrated to Paragould, Arkansas, where I live today. Where did you go to school? I attended Greene County Tech for elementary and high school. Then, I ...

Having a cloud partner can be incredibly beneficial for any business looking to make the most of its cloud investments. Working with an advisory partner or consultant can help you identify areas where you are spending too much on cloud resources, as well as provide cost-saving solutions and advice ...

Whitney Blackburn Director of Marketing Whitney Blackburn is a creative thinker with a diverse background in building brands and growing businesses. With more than 16 years of experience in brand strategy, consumer insights, integrated marketing communications, events and promotions, market ...

Finding the right solution for your organization’s technology needs can be an overwhelming task. There are dozens of solution providers to evaluate before making a decision, and it’s important to thoroughly consider how each potential solution affects your business in the long and short term. From ...

JONESBORO, ARKANSAS (February 22, 2023)—Optus, a national leader in cloud advisory and IT service delivery, was recently honored at the 2023 American Advertising Awards gala. Optus received seven Gold ADDY Awards and Best of Show at the event hosted by the Northeast Arkansas chapter of the American ...

Where did you grow up?

Travis Recer Vice President of Services Travis Recer joins the 30+ year Optus legacy as our Vice President of Services. Travis serves as a liaison between the commercial, engineering, and services teams to define service strategies that deliver on our customer-first approach to IT service delivery. ...

Where did you grow up? Manila, AR Where did you go to school? Manila High School and went to Arkansas Northeastern College for an Associate’s Degree. Brag about your family. I have been married to my high school sweetheart for three years, but we have been going strong for 13 years. We have two ...