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IT service delivery is how a business provides users or clients access to IT services such as applications, data storage, and other business resources. Outsourcing IT service delivery allows businesses to foster relationships with external providers, along with other advantages. Three benefits of ...

Each year, technology becomes increasingly more complex. Because of this growth, businesses are now looking to tech partners to help them navigate the competitive landscape. Technology partnerships help companies implement and optimize their technical systems by offering guidance, services, and ...

Cloud-based communication systems, often referred to as UCaaS or CCaaS, offer different innovative, business-enabling benefits compared to traditional on-premise communication systems. These benefits include: Scalability Cost-effectiveness Greater flexibility Increased competitiveness Ease of use ...

In this ever-changing world, customers are reliant on businesses that maintain steadfast, satisfactory service. Errors in digital technology and data collection, however, can lead to a waver in the continuous stream. A commitment to maintaining seamless technical services benefits your customers ...

Where did you grow up? Jonesboro, Arkansas Where did you go to school? Nettleton School District and Arkansas State University Brag about your family. I always tell anyone who will listen to me that if I can grow up to be 1/4th as loving, kind, and overall incredible as my Mema, the world will ...

Where did you grow up? Lake City, AR. Where did you go to school? Lake City. Home of the Catfish. Yeah, that’s right. A catfish was our mascot. Brag about your family. My wife, Vicki, and I have been married for 31 years. That says a lot about her strength and patience. I have two great kids, Aaron ...

The holiday season is upon us once again, which means it’s time for gift giving and connecting with one another. While you might be looking for the perfect Secret Santa gifts for coworkers, the most meaningful gifts for your business are ones that create a more effective team and reduce stress ...

Yubin Lim Graphic Design Intern Name: Yubin Lim School: Arkansas State University Major: Graphic Design Department at Optus: Marketing What were your responsibilities during your internship?: Optus recently rebranded, so I was responsible for updating their resources to meet the new brand ...

Brad Wilcox Vice President, Information Technology Brad Wilcox serves as the Vice President of Information Technology at Optus. He is responsible for driving our technical operations including design, implementation, and support for Optus’ complex voice and data infrastructure. Under Brad’s ...

Shanna Kennedy Vice President, Human Resources & Accounting Shanna Kennedy is Optus’ Vice President of HR & Accounting. She is responsible for managing all financial and employee-focused functions, including corporate policy development, recruiting, accounting operations, tax compliance, ...