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Mark Duckworth Founder and Chief Customer Officer As CCO and founder, Mark Duckworth is responsible for our corporate strategy—setting the vision that’s guided Optus for over 30 years. Mark founded Optus in 1991 in his parent’s garage, and his entrepreneurial spirit has propelled us forward ever ...

The Scary Reality of Data Loss As if this year hasn’t been scary enough, Halloween is fast approaching. Fortunately for most of us, spooky season is a time for frivolity and fun in the form of friendly ghosts and excessive amounts of candy. However, some threats can prove genuinely frightening, ...

Rethinking the Customer Experience with CCaaS In today’s on-demand world, customers expect organizations to exceed their rising expectations when it comes to the digital customer experience. Increasingly more tech-savvy, these same customers seek out business interactions that provide not only a ...

Where did you grow up?

National IT and Telephony Leader Marks Significant Milestone JONESBORO, Ark. — September 17, 2021 — Optus turns 30 this year, but the IT and telephony leader has already received its gift: being able to enhance and simplify communications and collaboration for thousands of customers. As one of the ...

Where did you grow up? I was born in Arkansas but moved around a bit when I was small. I lived in South Dakota and Ohio before settling back in Northeast Arkansas. Where did you go to school? I graduated with a BS in Marketing Management from Arkansas State University in 2016. Brag about your ...

With Father’s Day right around the corner, it seems an appropriate time to talk about the ways in which parenthood has influenced my leadership style at Optus. Being a good parent is much like being a good leader, in that you must create a path for those in your charge to not only succeed but ...

Where did you grow up? I grew up in Jonesboro AR for the most part; however, we moved around a lot, so I’ve lived in several different towns/states. Where did you go to school? Although I attended Nettleton and Westside both for a year each, I graduated from Jonesboro High. Brag about your family. ...

2021 Optus Family Scholarship Winner JONESBORO, ARKANSAS (March 1, 2021) — Optus, Inc., a national leader in technology delivery, announced the recipient of this year’s Optus Family Scholarship in memoriam of Adam Harrington. The 2021 recipient is Hannah Ponder. Hannah is a 2021 graduate of Walnut ...

Where did you grow up? I grew up in Forrest City, Arkansas. I went fishing a lot with my dad and was always around some type of racing or working on cars. Where did you go to school? Forrest City High School. Brag about your family. My family is my life- I would do anything for them. My wife and I ...