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Today, the implementation of a cloud solution is critical to your organization’s growth and data security. With so many options, it can be difficult for companies to know which one to choose. When asking yourself what you’re looking for in a cloud solution for your business, we suggest that you ...

Now more than ever, businesses operate and communicate with multiple inbound and outbound channels. Whether it’s prospects, customers, vendors, or community contacts, you likely work via several different communication channels to interact with and accommodate each target. With so many options, ...

Organizations have come to realize the many advantages of utilizing a cloud-based communication system. However, before making the leap to the cloud, organizations need to take a focused look at their security, financial and deployment preferences and then move into assessing is their organization ...

Business telecommunications has almost wholly reinvented itself over the last decade. The demand for hyper-connectivity—combined with dramatic advances in technology and the evolution of the “omnichannel” customer experience—has transformed communications in a significant way. As the benefits of ...

Jonesboro, AR – Optus, Inc. is honored to announce that Kylan Washington has been selected as this year’s recipient of the Optus Family Scholarship in honor of Adam Harrington. Kylan will be a 2018 graduate of Munford High School and will be graduating with a GPA of 3.86. Kylan has an impressive ...

One of the items I’m always reinforcing with my team is personal ownership. Individual ownership is a hallmark of our success at Optus, and is something that is sometimes lacking in customer service organizations. It’s impossible to give everyone the autonomy to fix any problem, but making sure ...

Jonesboro, AR – Optus, Inc. announced it had selected Ivy Hooker as this year’s recipient of the Optus Family Scholarship in honor of Adam Harrington. Ivy will be a 2017 graduate of EPC High School and will be graduating with a GPA of 4.07 and as Valedictorian. Some of her many Extra-Curricular ...

Mobility is one of the single biggest changes to communications that has impacted the entire delivery infrastructure. When I started in business as a wee lad, mobility was the bank of pay phones in the hotel lobby or outside the main convention floor. At break everyone would race to get a spot in ...

Welcome to my blog. I will use this forum to discuss ideas and perspectives I have regarding technology that impacts our customers and our lives in general. I know many of you and many more I’m excited to get to know. I started Optus 25 years ago so I’ve seen a tremendous shift forward in all ...

As of September 1, 2016, in the state of Texas, all outbound dialing multiline telephone systems must provide direct access to 9-1-1 service without the caller having to dial an initial number, digit, prefix or other access number or code before dialing 9-1-1. On March 1, 2016 the Commission on ...