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One of the items I’m always reinforcing with my team is personal ownership. Individual ownership is a hallmark of our success at Optus, and is something that is sometimes lacking in customer service organizations. It’s impossible to give everyone the autonomy to fix any problem, but making sure ...

Jonesboro, AR – Optus, Inc. announced it had selected Ivy Hooker as this year’s recipient of the Optus Family Scholarship in honor of Adam Harrington. Ivy will be a 2017 graduate of EPC High School and will be graduating with a GPA of 4.07 and as Valedictorian. Some of her many Extra-Curricular ...

Mobility is one of the single biggest changes to communications that has impacted the entire delivery infrastructure. When I started in business as a wee lad, mobility was the bank of pay phones in the hotel lobby or outside the main convention floor. At break everyone would race to get a spot in ...

Welcome to my blog. I will use this forum to discuss ideas and perspectives I have regarding technology that impacts our customers and our lives in general. I know many of you and many more I’m excited to get to know. I started Optus 25 years ago so I’ve seen a tremendous shift forward in all ...

As of September 1, 2016, in the state of Texas, all outbound dialing multiline telephone systems must provide direct access to 9-1-1 service without the caller having to dial an initial number, digit, prefix or other access number or code before dialing 9-1-1. On March 1, 2016 the Commission on ...

Optus, Inc. was recently named as one of the Best Places to Work in Arkansas. This fourth annual program was created by Arkansas Business and Best Companies Group.

Recently, Optus was named as one of the Best Places to Work in Arkansas. This program was created by Arkansas Business and Best Companies Group. The list is made up of 18 companies. The survey and awards program was designed to identify, recognize and honor the best employers in Arkansas. To be ...

Arkansas’ Best Places to Work is a well-known designation recognizing the best companies to work for in Arkansas. Recently, Optus was named to the 2015 list and will be attending a luncheon in September to receive this recognition along with other companies who were recognized this year.

Optus has selected Jakob Raby of Lake City as the 2015 recipient of the Optus Family Scholarship in honor of Adam Harrington. Jake will graduate from Riverside High School in May where he has a 3.58 grade point average and is ranked 15 in his graduating class. He plans to attend Arkansas State ...