After a rash of calls regarding the traffic flow for NAPT phones when integrated to a NETLINK network, we devloped this multi-page example diagram illustrating the required traffic path between a NAPT phone and a remote NETLINK node phone. Below is a minimal programming flowchart and visual aid of ...

Below is a minimal programming flowchart and visual aid of feature functionality for SV9100(R4+) multiple device groups. Have more questions? Reach out to our team of experts here.

Outbound IP Connection for PC Programming allows the system to make a PC Pro Connection via an outgoing call over IP, to a pre–programmed IP Address, upon receipt of an incoming CO call matching a pre–programmed CLI. When the target number of DID incoming call matches with the service code of ...

Below is a guide to quickly program UC Suite and InControl applications. Have more questions? Reach out to our team of experts here.

Here you will find an exploded diagram of “Hydra” cables used in the installation of the following NEC Telephony Voice Servers: SV9100/8100 SV9300/8300 SV9500/8500 SL1100/2100 This diagram will help technicians quickly locate specific connections on the terminating block and cable leg location. ...

1.Create a copy oftheC:\ProgramData\NEC–i\Shared Servicesfolder. 2.Create a copy oftheC:\ProgramData\NEC\SV9100 Contact Center\Server\datafolder. 3.On the new server, ensure .NET 2.0/3.5 is enabled: Control Pane–>Programs and Features–> Turn on or off Windows Features 4.On the new server, ...

Once the SV9100 is upgraded to 12.10.50, the Manufacturer [MF] level account becomes disabled. However, a problem arises with the ability to log into the PBX from a telephone set if the Manufacturer [MF] and Installer [IN] level accounts had the same password assigned to them prior to upgrading. ...

Most email hosting services, such as Microsoft 365, have or are rapidly moving to a minimum support for TLS 1.2 for secure mail communications. This affects the SV8100 and SV9100 platforms, as they by default utilize TLS 1.0. This can cause the InMail “Voicemail to Email” feature to fail due to a ...

If after installing or upgrading SV9100 PCPro, some users are receiving a “VCRUNTIME140.DLL FILE IS MISSING” error when launching the program on their PC, to which the application crashes and closes. This is due to the required version of the Microsoft Visual C++ Redistributable version for x86 ...

An issue has been found with the “VM-to-Email” InMail application when an internal station leaves a message for another internal station. The issue with this scenario, is that emails will be sent from the email address assigned in PRG 47-02-21 of the station leaving the message, instead of the ...