PRESS RELEASE: Optus Appoints Donny Wiggins as Vice President, Customer Experience & Delivery to Drive Customer-First Strategy
Optus Appoints Donny Wiggins as Vice President, Customer Experience & Delivery to Drive Customer-First Strategy
Transformation Leader Strengthens Service Excellence and Operational Innovation
Jonesboro, Ark. — Optus, a national technology advisory and IT services firm, announced the appointment of Donny Wiggins as Vice President of Customer Experience & Service Delivery, effective January 12, 2026. In this role, Wiggins will lead initiatives to elevate the customer experience, modernize service delivery operations, and drive continuous improvement across the organization as Optus continues to scale its advisory and managed services capabilities.
Wiggins brings more than 25 years of experience as an IT and business transformation leader delivering customer-centric outcomes across healthcare, insurance, and professional services organizations. His background combines strategic leadership, operational excellence, and innovation, supported by deep expertise in enterprise technology, service delivery, and shared services operations.
“Delivering exceptional experiences across every customer touchpoint is central to how Optus creates long-term value,” said David Sluder, Chief Operations Officer of Optus. “Donny’s ability to align service delivery, operating models, and technology with business strategy will strengthen our execution and help us continue building a scalable, high-performing customer experience organization.”
Throughout his career, Wiggins has been recognized as a trusted business partner known for aligning technology, service delivery, and operating models with enterprise strategy to produce measurable results. He has led large global teams, executed complex transformation initiatives, and delivered scalable solutions spanning AI, digital platforms, data, and enterprise systems while building cultures centered on accountability, empowerment, and performance.
Most recently, Wiggins served in senior executive leadership roles at Sedgwick, where he led high-impact initiatives across the Americas, including customer experience transformation, service delivery modernization, AI-enabled process automation, and enterprise operating model evolution. His leadership generated meaningful business value, improved service outcomes, and positioned organizations for sustainable, long-term growth.
“I’m passionate about building service organizations that create confidence, trust, and measurable business impact,” said Wiggins. “Optus has a strong reputation for customer advocacy and execution, and I’m excited to partner with teams across the organization to enhance service delivery, strengthen customer relationships, and drive innovation.”
Wiggins is known for his collaborative leadership style and commitment to developing high-performing teams that deliver consistent, scalable results.
About Optus:
Optus is a technology advisory and IT services firm with more than 35 years of experience helping organizations simplify complexity and scale with confidence. Through a vendor-neutral, consultative approach, Optus delivers integrated solutions across cloud, connectivity, security, mobility, AI, and IT service delivery—creating customers for life.