Investing in cloud-based communications can seem complicated and expensive for growing businesses. However, with the right cloud broker and provider, you can easily migrate to the cloud and streamline your business communications, no matter if they’re internal or customer-facing. In this blog, we’ll discuss the difference between two types of cloud-based communications, UCaaS and CCaaS, and answer commonly asked questions, such as:
Unified communications as a service, also known as UCaaS, is a cloud delivery model that allows for streamlined communication and collaboration. UCaaS features several services needed for day-to-day business operations, such as:
Having all of these services on one convenient platform can help increase efficiency, communication, and productivity in the workplace.
Contact center as a service, called CCaaS, is a cloud delivery model that allows for seamless, comprehensive customer communication and experiences. CCaaS solutions include services that help businesses easily answer customer questions and provide support, such as:
Call queueing
Chat bots
Interactive Voice Response (IVR)
Automatic Call Distribution (ACD)
Automated Customer Callbacks
Investing in CCaaS will prove to be beneficial and efficient not only for your customers, but for your customer service agents, as well.
Deciding whether your business would benefit the most from UCaaS or CCaaS can be challenging. It’s important to ask yourself what your business is really in need of, and consider which service would best meet those needs. In many instances, choosing an integration of both UCaaS and CCaaS is the right solution—each offers distinct benefits that can complement the other. UCaaS may be the right cloud-based communications model for you if:
CCaaS may be the right cloud-based communications model for you if:
If you’re uncertain about which service will serve you the best, a cloud advisor can help you determine the solution set for your unique business.
With Optus, cloud migration is made simple. One of our cloud advisors will help you identify exactly what services, contract details, integrations, and other features you want in your UCaaS or CCaaS plan, and then select the provider that best matches your needs. Your provider will take it from there—no need to worry about all the technical migration details!
At Optus, we want to build a simple, secure, and cost-effective cloud strategy to help you drive business outcomes. Book a discovery session with us today and learn how we can help you level up your communications platforms.