---
title: "Kevin Mays: Employee Spotlight"
description: Where did you grow up?  Manila, AR   Where did you go to school? Manila High School and went to Arkansas Northeastern College for an Associate’s Degree.    Brag about your family. I have been married to my high school sweetheart for three years, but we have been going strong for 13 years. We have […]
---

[Optus Blog](https://blog.optusinc.com/en/blog)

# [Kevin Mays: Employee Spotlight](https://blog.optusinc.com/en/blog/kevin-mays-employee-spotlight)

 Written by [user](https://blog.optusinc.com/en/blog/author/user) | December 29, 2022 4:47:47 PM Z

**Where did you grow up? **

Manila, AR

 

**Where did you go to school?**

Manila High School and went to Arkansas Northeastern College for an Associate’s Degree. 

 

**Brag about your family.**

I have been married to my high school sweetheart for three years, but we have been going strong for 13 years. We have two wonderful adopted dogs (Gatsby and Velma).  

 

**What do you do for fun?**

I enjoy weightlifting and homebrewing/fermentation. 

I’m currently learning to make my own hot sauces and kimchi!

 

**What was your first job?**

I started out working on the farm with my dad around age 13. 

It was definitely a learning experience and taught me what an honest day’s work is.

 

**What is your dream job?**

I would love to be a professional brewer at some point. I love the art of making a beer, from recipe design to the actual brew. The joy of seeing someone try your brew and enjoy it is worth all of the work that goes into it. 

 

**What is something very few people know about you? **

I am a pepper head. I love spicy foods! I actually grow my own super hot peppers(Carolina reaper and ghost)

 

**What quote/motto do you live by?**

A champion mentality isn’t about the trophies, medals, or success. It’s about having no quit.

 

**Tell us your Optus story. When did you start, and what position? Have you moved positions/jobs? **

I started at Optus in July 2019 as a Helpdesk Specialist I. In the time I’ve been here, I’ve been promoted to Helpdesk Specialist II.  

 

**What is your official job title?**

Helpdesk Specialist II

 

**What SHOULD your job title be? **

Not sure how to answer this question without being too conceited.  

 

**Describe your day-to-day job.**

I work with the rest of the team to assist Enterprise Rent-A-Car with their Telecom needs. Since I’m tier II, I get to do some IVR programming and phone system programming. Generally, I field calls and handle them as they roll in.  

 

**What is one thing Optus does better than any other employer you have had in the past?**

This company cares about people. 

The amount of time given to employees to spend away from work ensures a healthy work-life balance that every previous job has fallen short of.  

 

**Tell us about one learning or growth opportunity you have had while working at Optus.**

Before this job, I had no clue what Telecom even meant. This company has given me a trove of knowledge. The one that stands out is the Avaya IP Office certification.  

 

**What do you like most about working at Optus?**

I enjoy the camaraderie that exists between all employees. 

It doesn’t matter if you are part of the executive team, sales, service, or any team in the warehouse; there’s always a good conversation to be had.

  

**Have you received recognition from Optus on a job well done? If so, what was the recognition?**

I have earned the service MVP award two times now!  

 

**What is your favorite part of the community Optus has cultivated?**

They really give a team the space to become self-sufficient. Not everyone works well under the same conditions. I’ve really seen this company accommodate individuals and help them flourish. This, in turn, results in fantastic teams that work well together. 

 

[View full post](https://blog.optusinc.com/en/blog/kevin-mays-employee-spotlight)

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